COMPANY POLICY FOR CHANGES – SUPPORT AND CANCELLATION
Benarrivati Italy reserves its right to may or may not charge a planning fee after the 5th alteration on the itinerary in the amount of EUR 150 per change.
In case there is a charge, the amount paid by the client can be used towards the trip cost.
A non refundable deposit will be collected at the time of booking to guarantee availability, purchase of tickets (trains, sites and others) and other costs incurred.
Total trip cost or balance should be paid up to 30 days prior arrival.
Payments can be made in U$ Dollars by wire transfers, check, paypal or credit card. (no fees)
We also accept payments in EURO by wire (no fees)
For payments in EURO with a credit card, there is a credit card fee of 3.5% of total amount.
CANCELLATION OF SERVICES
All deposits collected by the time of booking are non refundable. The company may stipulate the percentage of the deposit according to services hired.
In the case of a cancellation for services already confirmed and paid by the client the Company will apply the following penalties: Up to 30 days prior to date of services – 100% refund of total trip cost minus the non refundable deposit, Between 29 and 15 days to service – 70% refund of total trip cost minus the non refundable deposit and 15 or less days prior to service – NO refund.
Request of refunds should be made by email to firstname.lastname@example.org and will be processed in around 30 days from request. The refund amount will be sent minus banks and credit card fees incurred.
CANCELATION OF HOTELS BOOKING
We will respect and apply same Hotel policy minus non refundable deposit
CHANGES ON RESERVATION BOOKED
Benarrivati reserves its right to charge a fee of EUR 250.00 for last minute changes.
Benarrivati does not guarantee availability for last minute changes
DRIVER SERVICES AND TRANSFERS
Airport transfers include a 1 hour waiting time in case of delays not related to the flight, if driver waits more than 1 hour for passengers, our hourly rate will be applied. Transfers to and from train stations and intercity include a 30 minutes wait time, for wait time over 30 minutes, our hourly rate will be applied. In case passenger does not find driver at designated meeting point, passenger must call our 24/7 customer support immediately, failure to do so will not be eligible for a refund. Our drivers are fluent in Italian and English only. We can provide services in Spanish or other language upon request and availability.
Our support team is available 24/7 in several languages, to better serve our clients we request the contact information of the lead passenger prior arrival.